5 STAR TECHNOLOGY IT SERVICES

Backed by a team of experienced professionals, our strategic services meet the needs of all types and sizes of clients - from small startups to large firms - and deliver lasting changes with measurable growth. Please get in touch with us today to learn how 5 Star Technology can help your future success.

BACKUP AND DISASTER RECOVERY

Our Backup and Disaster Recovery Services provides customers with the confidence that if their data should ever become compromised, corrupted, or deleted, it can be recovered safely and securely.

Cloud Backup services are the last line of defense against virus, hackers, data, and systems compromises.

When the preventive cybersecurity measures, that were implemented in the layered security approach, fail organizations needs to confident that they can restore the lost or compromised resources by using a fast and reliable hybrid cloud-based backup service.

What makes our backup service different from most of our Curaçao based competitors.

Here are some of the features:

  • Local Backup for fast recovery

  • Cloud Backup for redundancy

  • Hybrid cloud recovery guarantees business continuity

  • Backup Physical servers

  • Backup Virtual machine

  • Backup business documents for laptops

  • Backup to Office365 environment (email, One drive, SharePoint, Teams)

  • Back up specific files, folders, applications, and databases quickly

  • Brick-level Exchange restore

  • Providing several recovery time objective (RTO) and recovery point objective (RPO) options.

  • Use of both the data at rest and data in transit encryption principle.

  • Restore: Bare metal recovery option

  • Restore: physical-to-virtual (P2V)

  • Restore: virtual-to-virtual (V2V)

 

In short, we can protect you against.

  • Loss of data

  • Loss of an application

  • Loss of a system

  • Loss of business location

  • Loss of operations

 

For the Curaçao based clientele who needs our cloud backup service, we offer data centers in the US or data centers in the EU region, By proving data centers in different regions customers can use any data center that they feel meets their specific law and legislation environment.

 

Using the 3-2-1 backup strategy our backup service allows for faster backup and restore capabilities and cloud backup for off-site backups ensuring the business continuity.

          LAYERED SECURITY

A holistic approach that encompass mail security, the internet gateway, endpoint protection, web protection and backup and restore services.

​Layered security is the practice of using many different security controls at different levels to protect assets.

The three elements needed to secure these assets:

  • Prevention: which is designed to stop threats before they start

  • Detection which is designed to catch emerging threats as they pop up.

  • Response ​is designed to recover systems and data quickly if a threat manages to circumvent other security measures.

REACTIVE, PREVENTIVE & PROACTIVE SERVICES

Generating higher customer satisfaction while making the IT environment more efficient, while also having predictable IT Expenses with less expensive downtime

A lot of the smaller organizations in Curaçao are still on the reactive IT support model. Although that approach may have made sense in the past, in today's world where cybersecurity and data risks are now daily news, every company should now be proactively protecting their IT infrastructure.
We help our clients to move from the traditional break/fix approach to our managed services. By moving the clients to a platform on where we can leverage the next generation security products, we will proactively prevent the recurring issues the clients used to encounter in the past.

 

MICROSOFT CLOUD SERVICES

Professional guidance with the move to Office365

When an organization moves to Office 365, it's important to plan exactly what steps you want to take, when to perform them, and who will perform them.
After the transition to Office365 we will apply best practices to protect the Office 365 setup from cyberattacks. 

In addition, we can provide you with the following services:

  • a backup solution for email

  • a backup solution for one-drive 

  • a backup solution for Sharepoint environment.

  • Protection against threats hidden in emails, attachments, and links.

              IT ASSESSMENT 

More than a plain network asset discovery scan

Many independent IT Professionals in Curacao conduct at most a network asset discovery scan. While that is a good start, we at 5 Star Technology will provide the organization a hardware and software inventory of their network.

We also conduct a high-level general assessment of the overall IT environment using a hybrid approach with IT general review as well as IT audit methods applied to conduct the IT assessment.
Our report will provide our customers a summary of the issues identified and classified with a category and initial risk priority (High, Medium, and Low) to help in focusing the remedial efforts required.

                 IT SUPPORT

Higher quality of support by focus on critical issues faster and engage with customers while building trust.

We provide a complete helpdesk engagement to our customers where the support tickets are tracked either manually via a customer support portal or by email with the goal to give a satisfying solution to the customer's request.
By having your IT support request documented, we can classify the request in several categories and pinpoint which items are the more critical ones, the recurring ones and so on.
We can schedule time-sheet reports so our customers can keep track of the consumed support hours.

 

UNIFIED THREAT MANAGEMENT SYSTEMS (UTM)

Consolidation of essential security functions into a single device that can perform multiple security functions

When 5 Star Technology was founded in 2010, we knew that beside providing Server maintenance and helpdesk support to the SMB market, we needed an integrated solution to protect our customers from virus, hackers and the other dangers from the internet. In the early 2000's we had to combine several technologies and components to protect a network environment from the different attack vectors of the internet.
When we were introduced to the fortinet products in 2010 during a training course in Curacao, we immediately saw the value of having 1 device being able to perform as a firewall, a web-filter, a virus scanner and a vpn router. Since then we have deployed multiple fortinet deployments including several site to site vpn's for our clients.
By having the Unified Threat Management System (the Fortigate firewall) scanning the incoming and outgoing traffic for virus, spam etc, we can concentrate on protecting the internal network and it's endpoint devices with our preventive maintenance tasks and therefore completing the layered security approach.

Data Risk and Risk analyis

Showing the cost of data vulnerability

We are one of the few IT Service Providers in Curaçao who can show our customers a risk analysis report that shows the various IT vulnerabilities on a system and provide the average cost per incident.

Highlights of a report would contain:

  • Credit card data discovery

  • Vulnerability trend report

  • Data breach risk trend report

  • Unpatched software

  • Mac and Windows operating systems vulnerabilities

  • Personally identifiable information discovery

  • Payment data discovery

  • Inappropriate permission discovery

Unified Threat Management Systems (UTM)
 

Consolidation of essential security functions into a single device that can perform multiple security functions
 

When 5 Star Technology was founded in 2010, we knew that beside providing Server maintenance and helpdesk support to the SMB market, we needed an integrated solution to protect our customers from virus, hackers and the other dangers from the internet. In the early 2000's we had to combine several technologies and components to protect a network environment from the different attack vectors of the internet.

When we were introduced to the fortinet products in 2010 during a training course in Curaçao, we immediately saw the value of having 1 device being able to perform as a firewall, a web-filter, a virus scanner and a vpn router. Since then we have deployed multiple fortinet deployments including several site to site vpn's for our clients.

By having the Unified Threat Management System (the Fortigate firewall) scanning the incoming and outgoing traffic for virus, spam etc, we can concentrate on protecting the internal network and it's endpoint devices with our preventive maintenance tasks and therefore completing the layered security approach.

SYSTEM ADMINISTRATOR AND HELPDESK SUPPORT

Outsource IT tasks to a Microsoft Certified System Administrator and Desktop Technician

A Microsoft Certified System Administrator (MCSA)  is on a daily basis responsible of managing and monitoring the performance of the computer servers based on the Windows Server operating systems in a company's network to ensure that the systems run efficiently and continue to operate without downtime or performance degradation.

The Microsoft Certified Desktop Support Technician (MCDST) indicates the certificate holder demonstrates the knowledge and skills required to support end-users and troubleshoot desktop environments running on the Microsoft Windows operating system.

Our technicians have been accredited with these certifications since 2000.

With over 20 years of experience of managing Microsoft servers and pc's, databases, firewalls and web-filtering software and other network components, you can be assured that your network environment is being taken care of.

MICROSOFT CLOUD SERVICES

Professional guidance with the move to Office365

When an organization moves to Office 365, it's important to plan exactly what steps you want to take, when to perform them, and who will perform them.
After the transition to Office365 we will apply best practices to protect the Office 365 setup from cyberattacks. 

In addition, we can provide you with the following services:

  • a backup solution for email

  • a backup solution for one-drive 

  • a backup solution for Sharepoint environment.

  • Protection against threats hidden in emails, attachments, and links.

              IT ASSESSMENT 

More than a plain network asset discovery scan

Many independent IT Professionals in Curaçao conduct at most a network asset discovery scan. While that is a good start, we at 5 Star Technology will provide the organization a hardware and software inventory of their network.

We also conduct a high-level general assessment of the overall IT environment using a hybrid approach with IT general review as well as IT audit methods applied to conduct the IT assessment.
Our report will provide our customers a summary of the issues identified and classified with a category and initial risk priority (High, Medium, and Low) to help in focusing the remedial efforts required.

                 IT SUPPORT

Higher quality of support by focus on critical issues faster and engage with customers while building trust.

We provide a complete helpdesk engagement to our customers where the support tickets are tracked either manually via a customer support portal or by email with the goal to give a satisfying solution to the customer's request.
By having your IT support request documented, we can classify the request in several categories and pinpoint which items are the more critical ones, the recurring ones and so on.
We can schedule time-sheet reports so our customers can keep track of the consumed support hours.

 

+599-9-562 8246

Brazilweg 7, Willemstad, Curaçao

The company facebook and linkedin pages can be found @

©2020 by 5 Star Technology